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Hotel Giles Policies

Deposits: The full balance of the reservation will be charged the day before your scheduled check-in date. 

Cancellations: If your travel plans change and you must change or cancel your reservation, please contact us at least 7 days prior to your arrival date to cancel your reservation in order to receive a refund. There is a $25.00 charge to change or cancel a reservation (per room).

In the unlikely event that you must cancel with less than 7 days' notice, shorten your stay, check out early, or do no show for your stay, please understand that we must ask you to take responsibility for your entire reservation, regardless of the circumstances. If we can re-book your room(s), a full or partial refund may be made at our discretion. Refunds of this type are made within 10 business days. Any reservations made through a third party, for example, Booking.com; Expedia; Airbnb, are non-refundable.

Multiple Room Cancellations: A 60-day cancellation notice is required on group bookings. If you cancel a group booking with more than 60 days notice, your deposit will be refunded minus a $25.00 cancellation charge (per room). Cancellations with less than 60 days notice will be charged for the entire reservation. If we can re-book the rooms, a full or partial refund may be made at our discretion.

Express Check-In: Beginning at 3:00P go straight to your room and use your 4-digit room door code! Please let us know if you will be arriving after 8:00P.  A 1:00P 'Early Arrival' check-in may be available. Please do not request an early check-in "just in case" you might arrive early. Our staff strives to make rooms available as soon as possible. Requesting an early check-in means that you will definitely be here early. Please call to check availability.

Express Check-Out: Check-out is 11:00A. On the day of your departure, there is no need to stop by the office. All billing information will be emailed to you. A late check-out fee of $25.00 will be charged to your credit card on file to allow for a 1:00P check out.

Reservations: At the time of your booking, we request a credit card be placed on file. The entire balance will be charged to the credit card on file one day prior to your arrival.

Keys: All doors have an electronic lock. You will receive a text on the day of your arrival which includes a 4-digit code that will allow you access to your reserved hotel room. The specific code you receive does not work on any other door at the hotel.

Minimum Stay: Hotel Giles requires a minimum stay of two nights on weekends (Friday-Saturday; Saturday-Sunday). Any non-booked rooms, for the upcoming weekend only, are released for single night stays on Wednesday after 12:00P. 

Occupancy: All of our rooms are designed to comfortably accommodate up to two guests, including minors (16 and older). On request, you can purchase the roll away package for one additional guest for $35/night + tax for any room large enough to support it. Please call the office for availabiliy.

Parking: Free ample parking is available on High Street in front of the hotel or any side streets. Hotel Giles is not responsible for loss, theft, or damage to cars.

Pets: Because of the historic nature of Hotel Giles, we do not allow pets in the two story part of the hotel. Pets, up to 50 pounds are allowed in Rooms 6, 7, 8 and 9 only. A $50.00 pet fee is required. Excessive barking and or unruly behavior may result in a guest being asked to leave. In an event such as this, no refund will be issued. Please use the grassy area near the back of the propertyfor pet relief and pick up after them.

Retro Bikes: Cool retro bikes are available for check out. Please see the office for details and to sign your waiver form. Must be 16 or older and accompanied by an adult for bike check out. NOTE: Brakes work by peddling backward.

Handicap Accessibility: Our property is historic and was built in 1880 and is not Handicap Accessible. It has lots of stairs, uneven footpaths, and no elevators. Access to all upstairs rooms requires the use of an uncovered, outside stairway.

Smoking: Hotel Giles is a smoke-free (inside) property. Smoking is not permitted in any of the rooms or suites. If a room has been smoked in, the guest will be charged a $500.00 cleaning fee. Smoking is permitted outside and ashtrays are provided. Please be considerate of others when smoking on the hotel grounds.

Damage: We take great pride in our establishment. We provide a comfortable experience for each of our guests. Guests will be charged for any theft, damages, and excessive clean up to rooms and/or property beyond the usual wear and tear of a normal hotel stay. Hotel Giles is not responsible for any loss or theft from the room. Please note, coffee makers, hangers, hairdryers, bedding, towels and other items in your room are inventoried as part of the room set up. Any item(s) missing will be charged to your account. This policy also applies to any items on Hotel Giles's property. Any item(s) missing and or damaged will be charged to your credit card on file.

Group/Block Bookings: Group/Block bookings do not include the exclusive use of the Conference Room, Gazebo, Grand Salon, Deck Areas, and Courtyard or the other areas on the Property. Private Events require a site fee and must be booked separately.

Housekeeping: A member of our staff will refresh your room daily This includes straightening the bed covers, restocking the Kuerig station, fresh towels (if needed) and collecting the trash. Iron and ironing board are located in the downstairs restroom located at the end of the Historic Building with the door marked ' Toilette'. Please return once finished.

Items Left Behind: Please contact the hotel if you feel you left items behind. Hotel Giles will ship your lost items to you within 7 to 10 days of your stay. Shipping cost will be charged to your credit card on file. Hotel Giles is not responsible for items left and not claimed beyond 30 days of your stay and will donate items not claimed to local charities when applicable.

Gift Certificate Redemption: Please call to book your stay when using a Gift Certificate. The Gift Certificate number must be provided at the time of booking. A credit card is required to remain on file for remaining balances and/or additional transactions. Gift Certificates must be presented at check-in.

Extend Your Stay: Contact our office text/call (830) 995-3030

Fires: No fires are to be lit anywhere on the property. No campfires. No firepits. No grills. No fireworks. No exceptions. If this rule is broken there will be a $250.00 clean-up fee and the guest will be asked to leave immediately, with no refund.

1:00P Early Arrival May be added at no charge. Call the office for availabilty.
$25 1:00 P.m. Late Check-Out Option (available to all rooms)
$35 Roll Away Bed (available for certain rooms large enough to accomodate)